1. Introduction
winmyr57 is an online gambling platform operating under international licensing. We offer online slots, live casino, sports betting, basketball betting and arcade games to members aged 21 and above.
This Privacy Policy describes our practices regarding the personal information collected, used, stored and disclosed by winmyr57 when you register an account, make a deposit or withdrawal, use customer support or browse our platform. By continuing to use the winmyr57 platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy.
If you do not agree with any part of this policy, you are advised to stop using the winmyr57 platform and contact our support team to close your account.
2. Information We Collect
Personal Information During Registration
When you register a new account with winmyr57, we collect the following information:
- Full name as shown on your Identity Card (MyKad) or valid passport
- Date of birth — to verify that you are 21 years of age or above
- An active mobile phone number
- A valid email address for official communications
- Username and account password chosen by you
- Country and current residential address
Financial Transaction Information
To process deposits and withdrawals, we record:
- Name of the e-wallet account holder (Touch 'n Go eWallet, Boost) or bank account
- Account number or phone number linked to your payment method
- Deposit and withdrawal history including date, amount (RM) and method
- Crypto wallet address (for USDT, BTC or ETH transactions)
- DuitNow and FPX transaction records for verification and compliance purposes
The minimum deposit is RM30 for all payment methods. The minimum withdrawal is RM100 and is typically processed within 10 to 45 minutes.
Technical and Usage Information
Our system automatically records certain technical information when you visit the winmyr57 platform, including:
- Your device's IP address and the browser type used
- Operating system and device model
- Pages visited and session duration
- Cookie data and session identifiers for security purposes
- Game activity logs to maintain platform integrity
Data Retention Schedule
The periods for which we retain various types of data are as follows:
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account registration information | Identity verification and compliance | Duration of active account + 5 years |
| Financial transaction records | Audit, licensing compliance | 7 years from transaction date |
| Game activity logs | Platform security and integrity | 2 years from activity date |
| Cookie and technical data | Website performance and user experience | Up to 13 months |
| Support communication records | Customer service and complaint resolution | 3 years from interaction date |
3. How We Use Your Information
Platform Operations
winmyr57 uses your personal information for the following purposes:
- Creating, verifying and maintaining your account on the winmyr57 platform
- Processing deposits and withdrawals securely through your chosen payment method
- Verifying your identity in line with international licensing requirements and Know Your Customer (KYC) procedures
- Managing and delivering bonuses, cashback and promotional offers to your account
- Maintaining the VIP system and updating your Bronze, Silver, Gold or Platinum tier status
Security and Compliance
- Detecting and preventing fraud, money laundering and activities that breach the Terms and Conditions
- Meeting reporting obligations under the international licensing requirements that regulate our platform
- Verifying that all users meet the minimum age requirement of 21 years
- Protecting game integrity and ensuring a fair experience for all members
Communications and Support
- Sending transaction notifications, deposit and withdrawal confirmations via email
- Responding to inquiries via 24/7 live chat and customer support email in Malay and English
- Informing you of platform updates, policy changes and promotional offers relevant to your account
4. Sharing Information with Third Parties
winmyr57 does not sell your personal information to any party. However, in the course of operating the platform, we may share your data with the following parties within limited and controlled boundaries:
Payment Service Providers
To process your transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto wallets, relevant financial information is shared with authorised payment processors. These providers are bound by strict confidentiality agreements and are only permitted to use your data for transaction processing purposes.
Game Platform Providers
Game providers that support our platform, including PG Soft, Pragmatic Play, JILI and Spribe, receive minimum technical game data to ensure their services function correctly within the winmyr57 environment. Your personal identity information is not shared with these providers.
Regulatory Authorities
winmyr57 may disclose information to regulatory bodies, law enforcement agencies or courts when required by law or any valid court order. In such situations, we will notify you where permitted to do so by law.
5. Data Security Measures
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure. These measures include:
- Data encryption in transit using TLS 1.3 or higher
- Password storage using secure one-way hashing methods
- Role-based access controls for winmyr57 internal staff
- Regular security audits and penetration testing by independent parties
- Round-the-clock monitoring of suspicious activity through an intrusion detection system
- A clear incident response procedure in the event of a data breach
While we work hard to keep your data secure, no system can guarantee absolute protection. You are also responsible for keeping your winmyr57 account password confidential.
6. Your Rights as a User
As a winmyr57 member, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted by email to our support team.
Right of Correction
If the personal information we have on record is inaccurate or incomplete, you have the right to request an immediate correction. This includes your name, email address, mobile phone number and financial information.
Right of Deletion
You may request the deletion of your account and personal information, subject to data retention obligations required by international licensing requirements and applicable laws. Financial transaction records may need to be retained for a set period even after an account is closed.
Right to Object to Processing
You have the right to object to the use of your personal information for direct marketing purposes. Such requests will be processed within seven working days.
To exercise any of the rights above, contact the winmyr57 customer support team via 24/7 active live chat or by email at [email protected].
7. Use of Cookies
The winmyr57 platform uses cookies and similar tracking technologies to improve user experience, maintain session security and analyse platform usage patterns. There are several types of cookies we use:
- Essential Cookies: Required for the platform's basic functions, including login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collect anonymous information about how users interact with the platform to help us improve our services.
- Functional Cookies: Store your preferences such as your chosen language and display settings to provide a more personalised experience.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the winmyr57 platform.
8. Cross-Border Data Transfers
As winmyr57 operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. When such transfers occur, we ensure that protection equivalent to the standards set out in this policy is applied through the following mechanisms:
- Contractually binding data processing agreements with all third-party providers
- Regular security assessments of all parties handling winmyr57 user data
- Use of internationally accepted encryption standards for all data transfers
9. Privacy Policy Updates
winmyr57 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, business requirements or industry best practices. When there are significant changes, we will:
- Send email notifications to all registered members before the effective date of the new version
- Display a clear update notice on the winmyr57 platform login page
- Maintain an archive of older versions of this policy for reference
Continued use of the winmyr57 platform after the effective date of a Privacy Policy update will be considered your acceptance of the updated version. If you do not agree with the changes, you are advised to stop using the platform and contact us to close your account.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding how winmyr57 handles your personal information, our team is ready to help:
- Email: [email protected]
- Live Chat: Active 24 hours a day, 7 days a week in Malay and English
We are committed to addressing all privacy-related enquiries with full attention. Every complaint will be taken seriously and we will provide a response within a reasonable timeframe.